Posted: Jul 20, 2022
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User Experience Specialist II - Night Supervisor

Full-time
Salary: Hourly
Application Deadline: N/A
Education

The iDesk Night Supervisor is responsible for overseeing evening staff and student employees, and the overall operations of the Library from 5 pm - 12 am. The iDesk Night Supervisor performs all aspects of public service at the iDesk including front-line customer service to faculty, staff, and students; research assistance and triage; technology support; collection maintenance, and Library closing. This position is responsible for managing after-hours user occupancy, the Library building, and Library assets in the absence of other Library staff and campus support.

BASIC FUNCTION: 

Evans Library seeks highly reliable and service-oriented candidates for the position of iDesk Night Supervisor.  The incumbent will provide exemplary service to library patrons while supporting their access to information, services, resources, and materials.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Oversees evening and weekend library iDesk operations, opening, closing, handling emergency situations, and maintaining library equipment. 

  • Serves as the primary contact for iDesk and Library operations during evenings. 

  • Coordinates evening iDesk staff and student coverage and coverage gaps due to illness, vacations or other absences. Adjusts schedule to cover shifts as needed.  

  • Assists and manages students to assist with collection maintenance projects i.e.: shelving, shifting, pulling books, etc.  

  • In collaboration with the user experience team, assesses current services and identifies improvements by analyzing user data. 

  • Ability to work weekend and evening hours required. Adjustment of regular schedule may be required during the semester. 

  • Assists with other tasks as needed and necessary for efficient functioning of iDesk user services  

Requirements:

  • An associate degree with a minimum of two years of experience providing a high level of customer service  

  • Ability to work weekend and evening hours required. Adjustment of regular schedule may be required during the semester.  

  • Ability to work independently and manage priorities without day-to-day supervision. 

  • Ability to use Microsoft Office applications such as Word, Excel, and Outlook 

  • Experience with or ability to learn applications such as Canva and various social media platforms 

Preferred 

  • Supervisory and library experience preferred  

  • Excellent organizational skills  

  • Excellent communication skills 

Official transcripts of all collegiate work must be sent directly from the attended institution to the Human Resources Office prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).

Equal opportunity

Florida Tech does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status or retirement status in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the non-discrimination policy may be directed to the Office of Title IX at John E. Miller Office Building (401QAD), 150 West University Blvd, Melbourne, FL 32901, [email protected], or 321-674-8885, or to the U.S. Department of Education Office for Civil Rights.

Americans with Disabilities Act

Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.

The Annual Security and Fire Safety Report

In compliance with the Clery Act, the University annually provides a report to each student and current employee, as well as to prospective employees and students, that provides a detailed disclosure of information regarding campus security practices (including Emergency Response Plan, Timely Warnings, Emergency  Notifications, Missing Persons, fire safety policies, fire prevention data, and Crime Log policies), as well as crime and fire-related incident statistics for the preceding year. The Annual Security and Fire Safety Report is available online at   https://www.fit.edu/media/site-specific/wwwfitedu/security/documents/20200776_FINAL2_ASR-MainCampus.pdf

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